Customer Service Survey

As a Community Oriented Policing Agency, we are interested in hearing from those whom we serve. We invite your comments and encourage you to contact us with any issues, problems or concerns you may have. In addition, we invite those of you who have had recent contact with us, to complete the following survey. The results of this survey are conveyed to the officers and their supervisors. We appreciate your input and hope to improve our customer service whenever possible.

Date of Contact with Police: (month) (day) (year)

Approximate Time of Day: AM PM

Email Address:

What were you reporting?

1. What was the level of service that you received from the dispatcher who answered the phone?

Excellent

Good

Fair

Poor

Very Poor

2. Considering the type of problem that you were reporting, how would you rate the response time to your location?

Excellent Good Fair Poor Very Poor

3. What was the overall professional appearance of the officer?

Excellent Good Fair Poor Very Poor

4. How would you rate the officer's knowledge in handling your situation?

Excellent Good Fair Poor Very Poor

5. What was the officer's effectiveness in putting you at ease?

Excellent Good Fair Poor Very Poor

6. What was the level of concern the officer had regarding your problem or situation?

Excellent Good Fair Poor Very Poor

7. How would you rate the officer in solving your problem or situation?

Excellent Good Fair Poor Very Poor

8. How effective was the officer in explaining various options to your problem/situation?

Excellent Good Fair Poor Very Poor

9. If the officer could not solve your problem, how would you rate his/her ability in trying to do all that they could?

Excellent Good Fair Poor Very Poor

10. How would you rate the overall quality of service provided by the Chino Police Department?

Excellent Good Fair Poor Very Poor

Please include below any additional comments:

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