The Communications Bureau is responsible for maintaining a vital link between the public and the officers in the field. Public Safety Dispatchers handle many types of calls and situations daily ranging from routine to life-threatening incidents. The dispatcher provides a necessary and indispensable service for both the public and the police officers.
The Communications Bureau answers all 9-1-1 calls within the City of Chino as well as all calls received on the non-emergency phone number (909-628-1234). In addition, dispatchers are responsible for keeping track of all police officers working in the field. They monitor radio traffic, respond to requests, dispatch them to calls for service, process requests for information on vehicles and subjects, and serve as the officer's lifeline should he or she become involved in a critical incident. Public Safety Dispatchers and their Supervisors are highly trained individuals with excellent multi-tasking, listening, decision making, dexterity, and typing skills.
When Should I Call 9-1-1?
- When you have a life or death emergency
- When you are reporting a fire
- When you need paramedics
- When you are witnessing or are the victim of a crime in progress
When Should I Call (909) 628-1234?
- When the incident you are reporting is non-life-threatening
- When you are reporting a crime that is not occurring now
- When you need to speak with an officer
What about Cell Phones?
Cell phone calls are different than those from a home or business phone. 911 operators can’t automatically identify your exact location. Here are some tips to consider when calling for emergency services using a cell phone:
- Give the 911 call-taker the location where emergency services are needed using the address, cross streets or landmarks. Most cell phones provide an approximate, but not exact, location to 911 centers that have advanced equipment.
- Calls may not arrive at the correct 911 center and may need to be transferred.
- Calls may drop or fail to go through based on signal strength. Keep your cell phone charged.
- The 911 system is not currently equipped to receive text messages.
- If the situation you are calling about is not a life and death emergency, program your cell phone to include the non-emergency police department phone number. For Chino residents, that number is (909) 628-1234.
What about Inactive Cell Phones (cell phones that do not have a service plan)?
Cell phones that do not have a service plan (in other words, the “pay-as-you-go” phones) are considered “inactive” cell phones, because they do not provide the emergency call centers vital location information when used. Inactive cell phones also include cell phones that you may no longer use but still hold a charge. These may include the cell phones you allow your children to play with without considering that the calls may be transmitted.
- 911 calls can be placed from an inactive cell phone.
- The 911 system may not receive location information. Give the call taker your location immediately.
- Call 911 back immediately f you call is dropped because inactive cell phone cannot receive any incoming calls, including those from a 911 call center.
What about VOIP/Internet/Digital Phones (like Vonage, Vocalocity, etc)?
A Voice Over Internet Protocol phone, or VoIP for short, used voice over IP technologies allowing telephone calls to be made over the internet. There are specific considerations to be made when using a VoIP phone to request emergency services.
- Be familiar with the emergency calling features of your Voice Over Internet Protocol (VoIP) phone.
- Give the 911 call taker your location and phone number. Some VoIP providers do not provide this information to the call taker.
- Be sure to register your address with your VoIP provider. The address you provide is the location to which emergency help will be sent.
- If you move to a new residence, be sure to give you new addresss to the VoIP provider to ensure help is diepatched to the correct address.
- The VoIP phone may not work during electrical or cable outages.
- If you travel and want to be able to use your VoIP phone to report an emergency, be sure to give your destination address (hotel, resort, etc) to your VoIP service provider.